The people
The agents
Retell AI voice agent with a light Greek accent to match the family business. Answers after hours, always captures name and phone, and for new work the service address and whether it is a home or a business. Spec written 2026-08-26; not yet wired to this hub.
Two emails on every estimate request: an immediate confirmation promising a callback within one business day, then a nudge at +2 business days if nobody has replied. Copy drafted, tokens for phone and address still unwired.
Fires when a job is marked complete: asks for the review, then asks for the referral. Waits on a job-completion feed, which this hub now provides.
Builds the narrative brief on the dashboard each morning: what came in overnight, who needs a call, what money is out for signature, and where the year stands.